FAQ

Have a question? Chances are, so have others! Check here for a list of frequently asked questions.

Feel free to CONTACT US with any additional questions.

Products:

• What is a Giclee?

A "Giclee" print is a high quality, fade resistant, archival-grade reproduction of an original artwork. Giclee's can be printed on various media such as canvas and paper.

• What is a Matted Print on paper?

A matted print on paper is a open edition reproduction of an original painting on bamboo paper and printed with high quality inks. These prints are then mounted on a firm backing and held in place by a mat board and includes Dimitra Milan's signature embossed on the mat.

• What is a “Limited Edition” print?

A “Limited Edition” print, also known as an "LE," is a reproduction that is restricted in the number of copies produced. These editions are regulated under state consumer protection laws in order to ensure each print in its edition is accounted for.

• What is an “Artist Proof” print?

An “Artist Proof” print, also known as an "AP," is a exclusive giclee print that is numbered outside of the original edition size, where traditionally only 10 Artist Proof canvases are offered per title. Each AP is signed and numbered (front and back) by the artist, gallery wrapped, and hand highlighted with acrylic and gel medium to give the canvas a special luster and texture similar to that on the original painting. It also comes with a Certificate of Authenticity (COA) that give the details of the piece.

Payment & Shipping:

• How long does it take to ship a product?

We stock and ship all products (except Giclee canvas prints) in 2-3 business days, unless there is an out-of-stock situation. If there is any delay in shipment we will notify you immediately via email. Giclee canvas prints ship in approximately 3 - 4 weeks as they are custom printed per order. Framed Giclee Canvas prints ship in approximately 4-6 weeks. Once we ship your order, you will receive a tracking number via email. The approximate shipping times are: USPS Priority (2-5 days), FedEx 2-Day (1-2 days), USPS International Priority (6-10 days), FedEx International (2-7 days). Delivery times may vary substantially due to the carrier, and we cannot guarantee that a carrier will deliver by a certain date.

• What payment methods do you accept?

Major credit cards: Visa, MasterCard, American Express and Discover Card; Paypal; Amazon Payments; and Gift Cards (available online only).

• Do you ship to my country?

We proudly ship worldwide!

• Are there extra charges for international shipping?

International customers are responsible for the payment of any duties or customs taxes beyond standard shipping charges. These additional charges are not included in the Dimitra Milan web site charges, rather they may be collected from you at the time of delivery if your country has such charges. Customers who refuse to receive international orders will not be refunded the original shipping fee, and will be responsible for an additional $25 fee to help cover the shipping and customs costs to return the product to us. We recommend you contact your country's customs office in advance for an estimate of fees before placing your order if you have any questions.

• How do I change the address on my order?

We will only be able to update the shipping address on an order so long as the order has not yet shipped. Please CONTACT US immediately so we can attempt to adjust the order in time.

• I am sending a gift, can I include a note in the package?

Of course! If you purchase a Greeting Card with your package, we would be happy to write your message and include it in your gift! Just CONTACT US  immediately after ordering to let us know what you would like the card to say.

Order Status and Returns/Exchanges:

• Where is my Gift Card?

All gift cards are distributed electronically through your specified email address. Using your Dimitra Milan Art Gift Card is easy. Enter Gift Card code in the second page of your checkout. If the balance due on your order exceeds the DM Gift Card balance, you may use another accepted payment method to complete your purchase. Any unused portion of your DM Gift Card will remain for future use.

• Do I receive an order confirmation email?

Emails confirming your order are sent our immediately after you complete your purchase! Please check the spam folder to locate the email and make sure we are not marked as spam so that you may receive future confirmations from us too. Also please check alternative emails that you may have used when placing the order.

• Can I combine my orders?

Most orders are shipped the same day they are received; orders containing canvases have a 2-3 week lead time. If you would like to add new products to your order, please submit new order and CONTACT OUR SUPPORT TEAM as soon as possible. We are happy to combine shipping of orders if at all possible.

• What if my order arrives damaged?

Damaged or defective products will be replaced with the same or comparable items. Please notify us within 30 days of receipt of the problem by contacting the DIMITRA MILAN ART SUPPORT TEAM for replacement instructions. Please attach pictures and/or a detailed description of the problem. We will review it and begin processing a replacement right away.

• What if I received incorrect items?

Please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away. CONTACT OUR SUPPORT TEAM.

• How do I return or exchange an item?

Dimitra Milan Art offers fast and easy returns. To return an item, please contact us in advance at support@dimitramilan.com. We will approve your return request in the form of online store credit or refund, as well as provide return instructions. Please be sure to pack your item securely with tape using the original packing materials. Products should NOT be returned without first contacting us.

• What is your Return Policy?

Click HERE for our complete Return Policy.

Questions for the Artist:

• Can Dimitra sign my merchandise?

All original art and Giclee’s are signed in advance. Dimitra is often on the road with exhibitions and other events, so she does not sign other individual products or merchandise before they ship. But if you visit the Shows & Events page, you can see when Dimitra will be in a town near you. She will be happy to sign and dedicate your purchases there!

• Can I license Dimitra Milan Artwork?

Dimitra loves to consider new possibilities for her artwork! If you have a licensing idea for Dimitra Milan artwork, please contact us at contact@dimitramilan.com. Licensing allows us to make sure there is a suitable match between Dimitra’s style and the intended licensor and use. It’s usually an agreement between Heather Brown and the licensor of the artwork granting permission to use a specified image for a particular project.

• Can I link to your Dimitra Milan Page or Blog?

Please submit your website for review – we would like to make sure our site is the right fit for yours!

• Can I use Dimitra Milan artwork in my project?

Sorry, due to copyright, licensing and intellectual property restrictions, Dimitra Milan images cannot be used for personal or commercial use without first acquiring a licensing agreement from Dimitra Milan Art.

• Dimitra Milan Donations?

Dimitra welcomes new opportunities to support causes that she feels strongly about. Please carefully review our Donation Policy Page and download (DM Donations Form.pdf) and submit to inquiries@blacksandpublishing.com.